Talent
Ship something that matters, at the stage where it matters most.
Help build Lucy, an AI coach for people at work. Ground-floor impact, real ownership, and skills that travel with you.
What you’d build
Simple on the surface. Science underneath.
Lucy looks simple to the person using her. Underneath, three questions drive the work, and each one will have an owner on our team.
What is this person trying to do?
Workflow research and applied science.
What help would actually work?
Behavioral science and design.
Did it make things better?
Product data science and analytics.
Where we are, plainly
We’re early, working with a small group of design partners. The Lucy desktop app is available and coaches when you ask; proactive coaching, where Lucy offers help first, is planned. We are hiring in stages, in the order that unblocks customers.
Every role below is planned hiring. Each description explains the work we are preparing to hire for; it is not a confirmed vacancy, start date or offer. We confirm the working arrangement, location and terms for each role.
The roles we’re planning
Planned roles, team by team.
Each role owns a distinct problem. Read the full description, then tell us which problem you’d most like to own.
Product, engineering and science 17
The coach, the desktop app, the platform underneath, and the science that proves coaching changes behavior.
AI Engineer
Turn evaluated AI methods into controlled software that can help Lucy interpret work and deliver useful coaching. You will build the runtime that connects models, context, knowledge and product behavior, making quality, uncertainty, latency and cost visible enough to guide engineering decisions.
Read the roleSoftware Engineer, Product
Build the product flows that help a person understand Lucy's coaching, correct its interpretation of their work and choose a useful next step. Connect that everyday experience to the administration an organization needs to deploy Lucy responsibly. Your work spans frontend and backend delivery, from a clear interaction to the service contract, tests and operational evidence behind it.
Read the roleSoftware Engineer, Desktop
Build Lucy's native desktop foundation so permissioned observation and coaching delivery work predictably on a person's computer. Lucy's desktop app runs on Windows and macOS; this role starts with the Windows build. You will make device behavior, user control and recovery as dependable as the visible product experience.
Read the roleProduct Designer, Trust & AI Experiences
Take an observed problem to an interactive prototype, learn from users and follow the details through implementation. You will design how people understand Lucy, choose what they share, respond to coaching and correct mistakes. Your work will turn complex AI behavior and enterprise controls into experiences that people can use with confidence.
Read the roleProduct Manager, Business Intelligence
Shape an early product with visible customer impact and assess whether Lucy's coaching improves work quality and capability. As our Product Manager, Business Intelligence, you will discover how enterprise teams work, identify where they lose time or struggle, and turn those findings into useful, measurable product increments.
Read the roleManager, Engineering
Help an assigned engineering team deliver dependable Lucy product capabilities while developing its people. You turn agreed priorities into work that fits the team's real capacity, ensure technical decisions have accountable owners and make delivery risks visible early enough to act.
Read the roleSoftware Engineer, Knowledge Graphs
Make Lucy's recommendations explainable, reusable and correctable. You will build the structured knowledge that lets Lucy connect a person's goal with relevant tasks, tools, skills and learning. A tool mention is easy to collect; knowing what it can reliably help someone accomplish takes engineering and careful judgment.
Read the rolePlatform Engineer
Build the shared infrastructure and release paths that let Lucy's engineers deliver a trustworthy desktop and connected services. Your work makes it straightforward to create an environment, ship an identifiable build, understand its behavior and recover when a change fails. Start with a dependable path for the funded product slice, then extend it as teams and customer needs grow.
Read the roleProduct Security Engineer
Build and verify the technical security and privacy controls that make Lucy trustworthy with evidence of people's work. You will translate approved requirements into engineering designs, working protections and reproducible tests across desktop collection, service processing, stored data and user or manager views. The essential controls must be in place before customer data enters the affected product path.
Read the roleData Engineer
Build the data paths that let Lucy understand work without losing where its evidence came from or how it must be protected. Your scope connects desktop observations to downstream processing and keeps public tools-and-techniques knowledge flowing into the Knowledge Graph. Reliable transport, storage and lifecycle make both paths usable and accountable.
Read the roleSoftware Engineer, Quality Assurance
Make release decisions about Lucy's integrated desktop and cloud experience rest on reproducible evidence. You will test whether the whole product behaves as intended for workers and administrators, especially where permissions, data movement, AI outputs and service failures meet. Your work helps the team find consequential problems early and explain remaining risk honestly.
Read the roleAI Evaluation Engineer
Show where Lucy's methods succeed, where they should abstain and what evidence is still missing. Before a coaching suggestion reaches a user, we need credible evidence that Lucy understood the work, used relevant knowledge and respected the user's boundaries. You will build the independent evaluation practice that makes those judgments testable.
Read the roleUX Researcher, Enterprise Workflows
Study enterprise work practices and test how people understand Lucy's coaching and controls. You will ground the product in how people actually work: the goals they pursue, the tools they use, the judgment they exercise and the exceptions that make a neat process diagram incomplete.
Read the roleApplied Scientist, Behavioral AI
Help Lucy distinguish plausible tasks and goals, ask for clarification when useful and stay quiet when the evidence is weak. You will develop methods that turn incomplete observations of work into useful, correctable interpretations. The scientific challenge is to recognize what someone may be trying to accomplish without pretending that an observed action reveals their intention.
Read the roleData Scientist, Product
Make sure no one treats a dashboard movement as proof of learning or return on investment before the measurements support it. You will help the team determine whether people are gaining useful capability and whether that improvement produces better work outcomes. Your analyses will connect product decisions with evidence, including the uncertainty that comes with early customers and incomplete observations.
Read the roleAnalytics Engineer
Prevent different parts of Lucy from quietly calculating different answers. You will make Lucy's product metrics reproducible: the numbers people see in a progress view or use to assess a coaching change must have a clear definition and a traceable path back to permitted data.
Read the roleManager, Data Science & Intelligence
Get one useful coaching experience credible from end to end before expanding coverage. You will lead the people who help Lucy understand work, organize useful knowledge and measure whether its coaching helps. This is a hands-on people-management role for a small scientific team, combining technical judgment with hiring, feedback and focused delivery.
Read the roleCustomers and go-to-market 5
Helping teams start well, succeed with Lucy and tell others about it.
Sales Development Representative, Enterprise (SDR)
Create useful enterprise conversations with people who have a real reason to explore Lucy. Research how an organization works and help the AE distinguish a promising business problem from interest without a buying path.
Read the roleCustomer Success Manager (CSM)
Grow existing enterprise customers by understanding their business processes, culture and adoption needs, then closing expansion grounded in customer value. Customer Success Manager is a quota-carrying individual contributor. Work with customers to understand where Lucy's coaching and AI-enabled work can help, what will make it useful and accepted, and who must support a wider purchase.
Read the roleCustomer Support Specialist (CSS)
Give enterprise customers reliable primary technical support for Lucy through diagnosis, clear communication and complete follow-through. Help users recover from problems affecting their use of the product and turn recurring issues into useful guidance and well-evidenced product feedback.
Read the roleManager, Support
Enable primary technical support, troubleshooting and dependable customer follow-through. Lead the assigned Customer Support Specialists through regular coaching, onboarding, feedback and performance development. Keep daily priorities and customer commitments achievable.
Read the roleProduct Marketing Specialist
Make Lucy understandable to enterprise buyers and sellers through accurate positioning, useful proof and product explanations.
Read the roleCompany and operations 4
Hiring, finance and the operating rhythm that keeps a small team fast.
Recruiter
Find and assess the technical, scientific and enterprise capabilities Lucy actually needs and can fund.
Read the roleFinance & Operations Specialist
Make Lucy financial information, commitments and operating controls clear enough for responsible resource decisions.
Read the roleChief of Staff
Help the CEO turn important cross-company decisions into clear priorities and completed follow-through.
Read the roleExecutive Assistant
Protect executive attention and make the practical coordination of Lucy leadership work dependable.
Read the roleInterested?
Email people@lucylabs.ai with the role title, a short introduction and a relevant CV or portfolio. Don’t send passwords, government identifiers or bank details. The application privacy notice explains how we handle what you send.
Good questions to ask us
We expect these.
What are you building, and what is the hard technical problem?
An AI coach that helps people build their own AI solutions at work. The hard part: turning incomplete observations of real work into correct, correctable coaching that changes behavior, and proving it with evidence. The interface is simple; the inference, evaluation and measurement underneath are not.
Does what I learn here travel with me?
Yes. The same principle we sell applies to us: the skills stay with the person.
How do you actually operate?
We run the company on our own product: Lucy coaches our team, and we build our own AI agents the way she teaches. If it doesn’t work for us, it doesn’t ship.
Are these roles open now?
They are planned hiring. Availability depends on the need, team readiness and the individual arrangement, so a description is not a promise of an immediate vacancy or start date.
Questions
Questions about working at Lucy Labs
Is Lucy Labs hiring?
Lucy Labs lists twenty-six planned role types for our early hiring phases. Timing and availability depend on the relevant need and readiness; not every listing is an immediate vacancy. Send applications or expressions of interest to people@lucylabs.ai.
Where would I work?
Lucy Labs confirms location, eligibility and the working arrangement for the individual role. Our corporate mailing address does not determine the job location, and this page does not promise remote or worldwide employment.
What stage is Lucy Labs at?
Lucy Labs is a young, fast-growing company working with design partners, with a functional beta product it improves every day. Current and planned capabilities are listed on How Lucy Works and in the role’s work scope.
How do I apply to Lucy Labs?
Email Lucy Labs at people@lucylabs.ai with the role title, a short introduction and relevant CV or portfolio. We explain current availability, the recruiting steps and individual terms during the conversation.
